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Wells Fargo Mortgage Customer Service

Wells Fargo Mortgage Customer Service aims at helping homeowners and borrowers by allowing them to contact the bank officials through a number of ways. People with queries and complaints can reach the officials of home mortgage division by phone, fax, email or ordinary mail. As the bank is one of the largest banks in US, with over 2000 mortgage stores spread across the nation, there exist separate access channels for different services.

For example, to enquire about online banking and bill pay service, you can dial 1-800-956-4442 whereas to report a mortgage fraud online you need to dial 1-866-867-5568. Similarly, the phone line 1-800-642-4720 is dedicated to the customer service requirements of a credit card holder. For all other general banking enquiries, Wells Fargo Customer Service can be accessed at 1-800-869-3557, which is open 24 hours a day and 7 days a week. Spanish customers can use the phone number 1-800-851-7524 to seek the help of the bank's customer service.

Wells Fargo Mortgage Customer Service Phone Number

Wells Fargo Mortgage Customer Service is accessible via telephone, email, fax and ordinary mail. The mortgage customer service numbers for different services are as follows:
  • For queries regarding Home buying and Refinancing call 1-877-937-9357 from Monday through Friday between 7:00 am - 11:00 pm Central Time and on Saturday between 8:00 am - 4:30 pm Central Time.
  • To get Assistance on Mortgage Payment call 800-678-7986 from Monday through Friday between 8:00 am to 9:00 pm CT and on Saturday between 9 am to 2 pm CT.
  • For information and help on Account management call 866-234-8271 from Monday through Friday between 6:00 am to 10 pm CT and on Saturday between 8 am to 2 pm CT.
  • Existing Wells Fargo Home Mortgage Customers can call 1-866-234-8271 to get answers to their mortgage related questions.

Wells Fargo Mortgage Customer Service Email Address

For security reasons, Wells Fargo Mortgage Customer Service does not allow a person to contact it directly via email and so it is hard to find a Wells Fargo email address. However, an existing customer can sign in with the given username and password to send a secure email. This facility is available for online banking customers only. If you are not the one among them, you need to enroll first in order to send a secure email to Wells Fargo Mortgage Customer Service. To report online fraud though, there exists an email address, which is mentioned below:

Email: reportphish@wellsfargo.com

Mailing Address

You can also contact the bank through an ordinary mail. Here is the address to send your letter to.

Home Mortgage
Wells Fargo Home Mortgage
P.O. Box 10335
Des Moines, IA 50306-0335


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