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Wells Fargo Mortgage Complaints

Wells Fargo Mortgage Complaints are increasingly finding space in blogs and online forums, which put a question mark on the efficiency of its customer service division. Wells Fargo is one of the largest financial institutions in the country and it is also among the largest mortgage originators and providers of mortgage servicing nationwide. Thus it is not unusual to expect from them a very high degree of performance when it comes to handle consumer complaints satisfactorily.

The bank has kept open a number of channels through which a customer can register a complaint or enquire about the details of a product or service. For example, Wells Fargo Mortgage Customer Service can be accessed via phone number as well as through email, fax and ordinary mail. The online division of Wells Fargo Home Mortgage allows you to do a lot of activities conveniently through the medium of Internet. You can even pay mortgage bills and make other payments online as well.

Wells Fargo Home Mortgage Complaints 2010

Most home mortgage complaints in 2010 are related to HAMP and HARP programs, which are government initiatives to provide relief to underwater borrowers. Wells Fargo has already signed agreements with US Treasury to include qualified first-lien and second lien mortgage customers in its Home Affordable Modification Program. Many homeowners have been benefited from Wells Fargo Mortgage Modification and Refinance Programs in the past, and these success stories are often cited by the bank to vindicate its concern for the troubled homeowners.

However, the fact that the number of home mortgage complaints has continued to increase in 2010 presents the other side of story. Consumers are finding it difficult to contact the customer service people and get their complaints heard. If they succeed in contacting them, they are not getting the appropriate solutions to their problems. This is a terrible situation. On this page, we have tried to collect resources by which you can hope to get instant solutions to your complaints.

Consumer Complaints Wells Fargo Mortgage

Consumers with queries and complaints on Wells Fargo mortgage payment, modification and refinance should contact the bank's official fist by calling 800-678-7986. They can also contact the customer service department at 1-800-869-3557.

If the bank does not respond to your call or try to evade your questions tactfully, you can approach the Office of the Comptroller of the Currency (OCC) with your complaints. The contact details of OCC are as follows:

Phone Number: 1-800-613-6743
TDD: 713-658-0340
Fax: 713-336-4301

Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street
Suite 3450
Houston, TX 77010


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