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PNC Mortgage National City

PNC Mortgage National City refers to the merger of two leading banks in the US, the PNC Financial Services and the National City Mortgage. It was not a merger indeed but the acquisition of the latter by the former for about $5.2 billion in the year 2009. As a result of this transaction, a name change occurred and the National City Mortgage became PNC Mortgage. Moreover, the transition has brought about some important changes in customer service phone number, addresses of various departments, mortgage payment and payoff mailing address and payee information for online bill payments.

National City was known as the first full-fledged mortgage company with a wide operational base in states like Ohio, Pennsylvania, Illinois, Indiana, Florida, California and Michigan. Its existing customers are still able to do most of the tasks the same way they were used to as their loan numbers, mortgage login user ID and passwords and the usual facilities of speedpay, online transfers, equity accelerator, coupon, etc have not changed.

Similarly, all branches in locations like Bloomington IL, Dayton Ohio, Indianapolis, Miamisburg OH, Raleigh NC, Rockford IL, Stockton CA, Shreveport, Sacramento CA, Spokane, Virginia Beach and York PA remain the same but the headquarters is now in Pittsburg PA.

PNC Mortgage National City Customer Service

National City customers should now contact the PNC mortgage customer service department for any questions pertaining to their account or registering a complaint or mortgage fraud. Its phone number is 1-800-822-5626, which can provide you automated account information anytime during the day or night.

To contact customer service representatives though, you need to call the same phone number between 8 am to 9 pm EST (8 am - 5 pm on Friday and 9 am - 2 pm on Saturday, Sunday off). For matters pertaining to collections call (800) 523-8654 between 8 am to 11 pm EST from Monday through Thursday (8 am - 8 pm on Friday, 8 am - 5 pm on Saturday and 12 pm - 8 pm on Sunday).

National City Mortgage

The customers continue to receive the usual services of the erstwhile National City bank. For example, they can still use the option of speedpay at its regular tariffs to make payments online.

To use the service you are required to enter the 10-digit loan number, your social security number and the routing number and account number found on your check. To make a payoff request you need to fill out an online form or contact the PNC payoff department at 1-877-PAYOFFS (729-6337).

In case of bankruptcy or when you are soon to face foreclosures due to delinquency contact the loss mitigation department of the bank at (800) 367-9305. Under PNC Bank Making Home Affordable Program, there are three options, namely Home Affordable Modification Program (HAMP), Home Affordable Refinance Program (HARP) and Home Affordable Foreclosure Alternatives (HAFA).

You may find a suitable loan modification program that helps you lower the interest rate or monthly payment. It may also be possible to obtain a refinance loan or a home equity loan or line of credit to turn your woes into wow! As a last resort to avoid home foreclosures, you can consider selling the property by availing PNC short sale package. For this you need to contact its short sale department, which you can do by calling 800-523-8654. Those looking for National City foreclosed properties for sale need to contact the PNC REO department.

National City Mailing Address

You can continue mailing your payment to the address printed on your coupons. This mailing address is as follows:

PNC Mortgage
P.O. Box 533510
Atlanta, GA 30353-3510

The web address is now changed to the following:


PNC Mortgage
Customer Service