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PNC Mortgage Customer Service

PNC Mortgage has an extensive network of local branches and a helpful customer service department to provide assistance in carrying out a number of tasks, and receive complaints and reports of fraud or scam and suggest necessary corrective measures. There is a 24 hour automated phone line (1-800-822-5626), which you find sufficient for most of the time to get satisfactory answers to your account-related queries.

Nevertheless the bank provides access to its expert executives via phone (line remains open for certain hours only) in case you need their help in sorting out problems relating to your mortgage account and payments. Moreover, it is not just the phone number that connects you to PNC Mortgage customer service department, but there also exists email address, fax number and even mailing address. National City Mortgage customers should also contact this department for solutions to any of their payment-related problems.

PNC Mortgage Payment Options

PNC Mortgage offers a number of online and other payment options to its own customers as well as those it inherited from National City Corporation. Here are the details of the servicing options:

Speedpay: Make online payment using any account without paying any extra charge if you are current and making payment on or before the closing of first business day of the month. Late fee of $5.00 and $12.00 are charged for payments made before the 13th business day and the end of the month, respectively.

Electronic Funds Transfer (EFT): A free service allowing you to set an automatic fund transfer between accounts (including accounts at other banks as well).

PNC Mortgage Online Payment: Open a checking account at the Bank and get a login user ID to pay PNC Mortgage online. You can do it either manually or set up an automated recurring payment option. The service is free.

PNC Mortgage Payment Address: Different mailing addresses exist for different purposes.

For Payment by regular mail: Two processing centers exist, one in Los Angeles and the other in Atlanta.

PO Box 54828
LA CA 90054-0828

PO Box 533510
Atlanta GA 30353-3510

For Payment by overnight delivery: The two processing centers are

1200 West 7th St., Suite L2-200,
LA CA 90017

400 Tradeport Blvd., Suite 405
Atlanta GA 30354 - 2911

PNC Mortgage Tax Department:
PO Box 1804
Dayton, OH 454011804
Fax Number: (937) 910-4206

PNC Mortgage Insurance Dept:

PO Box 1024
Dayton, OH 45401-1024
Fax Number: (937) 324-7101

PNC Customer Service Phone Number

The following are the phone number details to access different executive offices of the bank.
  • Automated customer service: (800) 822-5626
  • Customer Service Executives: (800) 822-5626 (Hours: 8 am - 9 pm from Monday through Thursday, 8 am - 5 pm on Friday and 9 am - 2 pm on Saturday)
  • Collections: (800) 523-8654 (Hours: 8 am - 11 pm from Monday through Thursday, 8 am - 8 pm on Friday, 8 am - 5 pm on Saturday and 12 pm - 8 pm on Sunday)
  • Home Purchase Loans: (877) 508-3339 (Hours: 7 am - 6 pm CST Monday through Thursday, 7 am - 5 pm CST on Friday and 9 am - 1 pm CST on Saturday)
  • Refinance Loans: (877) 508-3339 (Hours: 7 am - 6 pm CST Monday through Thursday, 7 am - 5 pm CST on Friday and 9 am - 1 pm CST on Saturday)
  • Home Equity Loans: (800) 762-5684 (Hours: 7 am - 10 pm Monday through Friday, 8 am - 5 pm on Saturday and Sunday)
  • Payoff Department: Send your payoff request either by filling a form online or calling 1-877-PAYOFFS(729-6337)
Email (to contact Executive Office):

You can also send an email through the secure message center. For this you need to log in to PNC Mortgage Online provided you are an existing customer.


PNC Mortgage
National City