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HSBC Mortgage Services

HSBC Mortgage Services Inc is the mortgage servicing division of HSBC North America Holdings Inc, one of the ten largest financial services organizations in the US. HSBC is a global brand in banking and mortgage businesses with about 10,000 offices in 76 countries. HSBC Mortgage Services has headquarters in Brandon FL but is also present in Doraville GA, Buffalo NY, Elmhurst IL, Fort Mill SC and Tampa FL. The company provides loan servicing to the customers of its home loan divisions like Household Finance and Beneficial Financial. Niall S.K. Brooker is the CEO of HSBC North America Holdings Inc whereas Irene Dorner is the President and CEO of HSBC Bank USA, NA.

HSBC Mortgage Services Assistance

You can seek payment assistance from the bank by selecting one of the many options that it provides to troubled homeowners. First of all contact the bank and discuss your problems with a servicing professional by dialing 800-395-3489. Then you can fill out the Payment Assistance Form and send the same online or through a mail along with the required documentation. The documents that you may need for the purpose include one month bank statement, pay stub for the most recent months, alimony or child support proof, P/L Statement, copy of lease agreement, listing agreement and preliminary HUD Statement. Collect all the documents applicable in your case and mail the same to the following address:

Attention: CML FAP
2929 Walden Ave
Depew, NY 14043

You can also fax the documentations at 866-286-4397. To know about your application status, you can call the Hardship Team at 800-365-6730. For complaints, contact the customer service.

In case, loan modification or any other mortgage services assistance does not work out, you will be left with two options to avoid a foreclosure on your home. These include short sale and Deed-in-Lieu of Foreclosure. A short sale becomes the most viable option if the value of your property is not enough to payoff mortgage loan.

HSBC Mortgage Services Address

With the corporate office located at Brandon FL, HSBC Mortgage Services can be accessed differently via phone, fax and mail for different purposes. Here is a list of phone numbers for its different departments:

Customer Care: (800) 333-7023
Real Estate Taxes: (866) 668-02
Foreclosure: (800) 395-3489
Bankruptcy: (866) 824-0824
Collections: (800) 395-3489
Homeowner's Insurance: (866) 456-5010
Payoff Requests: (800) 333-7023
Loss Mitigation: (888) 648-3124

Real Estate Taxes Fax Number: (866) 779-9537
Homeowner's Insurance Fax Number: (714) 973-3302
Loss Mitigation Fax Number: (732) 352-7519

Address (Foreclosure, Bankruptcy, Collections, and Real Estate Taxes)
P.O. Box 9068
Brandon, FL 33509-9068

Homeowners' Insurance Address:
P.O. Box 11035
Orange, CA 92856-8135

Customer Care Address:
P.O. Box 3425
Buffalo, NY 14240-9733


HSBC Bank Mortgage