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CitiMortgage Customer Service

CitiMortgage Customer Service is accessible via phone and fax, and you can even contact them through the conventional way of sending mail to a physical address. New customers can find it convenient to talk to a loan consultant over phone in order to discuss their mortgage requirements. The existing customers, on the other hand, may find it extremely helpful to use the online services that the bank provides over a secure network. Even new customers can visit its website to explore various loan options and find answers to some of the most frequently asked questions (FAQ).

The existing customers can do a lot of activities online. For example, they can pay mortgage bill, view account balance and manage mortgage payment. Just they need to sign in to their CitiMortgage account, which can only be accessed by entering the correct username and password. Moreover, it is possible to do most of banking activities via phone as well. For example you can pay mortgage by Phone and can also enquire about a home equity loan or refinance option using the same mode of communication. Note that there may be separate phone numbers for accessing different services. Contact Citibank Mortgage Customer Service for more help in this regard.

If you are having trouble with mortgage payments due to financial hardship, you can call Citibank Homeowner Assistance Division to explore the possibility of a loan modification. CitiMortgage Inc has put in place a team of helpful staff to provide workable solutions to most of your mortgage problems, usually through a customer hardship assistance package. Moreover, if you have complaints regarding any aspect of the services you can always contact CitiMortgage Customer Service.

CitiMortgage Customer Service Phone Number

There exists separate Citibank Mortgage Customer Service Number for new and existing customers. The details are as follows:
  • New Mortgage or Refinance customers can call 1-800-248-4638 to learn more about the product details. The phone line is open Monday through Friday from 8:00 AM to 9:00 PM ET and on Saturday from 9:00 AM to 3:00 PM ET.
  • Existing customers can seek loan servicing by calling 1-800-283-7918 during following hours: Monday through Friday from 7:00 AM to 12:00 AM, Midnight ET, on Saturday from 8:00 AM to 7:00 PM ET and on Sunday 12:00 PM, Noon to 11:00 PM ET.
  • You can contact Citifinancial Mortgage Customer Service as well to see if a loan program can help you improve your financial condition. Call 1-800-995-2274 (24x7) to talk to a representative.

CitiMortgage Customer Service Address

Queries and complaints regarding new mortgage loans can be sent to the following address:

1000 Technology Drive
O'Fallon, MO 63368-2240

CitiMortgage Customer Service Fax Number: 1-866-675-5772


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